Frequently Asked Questions
Everything you need to know about your Hobbii experience
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
We are committed to quality and ethical sourcing. Many of our products are certified by international standards to ensure environmental and social responsibility.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team.